Everything you might want to know before booking. Can't find your answer? Just ask us — we're happy to help.
Yes. Every Tyneside Cleaning cleaner is DBS-checked, trained and covered by full public liability insurance, so you're protected whether you're home or out.
No — we bring our own professional products and equipment as standard. If you'd prefer we use specific products of your own, just let us know.
Not at all. Many customers give us a key or provide secure access instructions. All keys are stored securely and our cleaners are fully vetted.
For regular cleans we send the same cleaner wherever possible, so they get to know your home and your preferences. If they're ever off sick or on holiday we'll arrange trusted cover.
We'll agree the simplest method for you, usually bank transfer after the clean. Prices are fixed and agreed in advance, with no hidden charges.
Just tell us within 24 hours and we'll return to put it right free of charge. Every clean is backed by our 100% satisfaction guarantee.
Yes. Just give us as much notice as you can — ideally 24 hours — and we'll happily rearrange your visit.
Absolutely. We're pet-friendly — just let us know about any pets and any areas you'd like us to avoid.
We cover Newcastle, Gateshead, Blaydon, Rowlands Gill, Whickham, Ryton and the surrounding Derwent Valley villages. See our areas covered page or send us your postcode.
Get in touch for friendly advice and a free, no-obligation quote.